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Canyon Hotell – Terms & Conditions
These Terms & Conditions apply to all reservations made with Canyon Hotell, whether directly through our website, by email, telephone, or via third-party platforms. By completing a reservation, the guest accepts these terms for themselves and all persons included in the booking.
1. Booking & Ordering
1.1 The number of guests, the room rate, and any included products (e.g., breakfast) will be stated in your booking confirmation.
1.2 All bookings are subject to availability. By making a booking, you confirm that the information you provide (name, email, phone, arrival/departure times) is correct. You must provide a valid email (to receive confirmation) and a mobile phone number (to receive your keycode).
1.3 To guarantee a reservation, prepayment or credit‐card guarantee may be required, depending on the rate type.
1.4 A reservation becomes binding once it has been confirmed and a booking reference has been issued. Guests are required to provide accurate contact information, including full name, address, email address, mobile phone number, and arrival/departure time. The email address is required to receive the booking confirmation, and the mobile phone number is required to receive the keycode for room access on the day of check-in.
1.5 Guests must be at least 18 years old to book a room. The person making the reservation is financially responsible for the entire stay and for all persons under their booking. Minors under 18 may not stay without a parent or legal guardian present.
2. Rates & Validity
2.1 The prices confirmed for your stay are binding. However, Canyon Hotell reserves the right to adjust rates in case of changes in taxes, fees, or other external cost factors.
2.2 All rates are quoted in Norwegian Krone (NOK) and include applicable VAT (unless otherwise stated).
3. Changes, Cancellations & No‑Show Policy
3.1 Cancellation / Modification – Fully Flexible Reservations
- Guests with a fully flexible reservation may cancel or modify their booking without charge up to 24 hours before scheduled check-in.
- To cancel or modify, notify us by email at reception@canyonhotell.no, referencing your booking number.
- Cancellations or modifications made less than 24 hours before check-in will be treated as a no‑show or late cancellation, and the Cancellation Fee (see 3.4) will apply.
3.2 Non‑Refundable Reservations
- These cannot be cancelled for a refund.
- You may request to change your dates up to 7 days before the original check-in.
- If the new dates have a higher rate, you will pay the price difference.
- Requests for date changes must be sent to reception@canyonhotell.no with your booking reference.
3.3 Group Bookings
- For group bookings (more than 4 rooms), separate cancellation and alteration policies apply.
- All modifications or cancellations must be submitted via email to reception@canyonhotell.no.
3.4 No‑Show / Late Cancellation – Cancellation Fee
- If a guest does not arrive (no-show) or cancels after the free cancellation deadline, a Cancellation Fee will be charged.
- The Cancellation Fee represents a contractual compensation for breach of booking, not payment for services. Therefore, it is outside the scope of VAT (0% MVA).
- The Cancellation Fee is 100% of the gross combined rate, including any products (such as breakfast) included in the booking.
4. Payment
4.1 Payment is made in NOK, using accepted credit cards (Visa, MasterCard, etc.) unless otherwise agreed.
4.2 Depending on your booking rate, full prepayment might be required at the time of booking.
4.3 For guaranteed bookings, we may require a credit card to hold the reservation; the card may be charged if the guest does not show up or cancels too late, in line with section 3.4.
5. Check‑In and Check‑Out
5.1 Check-in begins at 15:00 on the day of arrival.
5.2 Check-out is normally by 12:00 on the departure date.
5.3 Valid photo identification may be requested at check‑in. The hotel reserves the right to cancel the booking if identification is not provided.
5.4 The keycode issued for your stay is valid only for the duration of your reservation and must not be shared with non-registered guests.
6. Guest Responsibilities & Conduct
6.1 Guests must act in a way that does not disturb other guests or violate hotel rules or local laws.
6.2 The hotel may ask guests who cause disturbance or danger to leave without refund. In case of misconduct or disturbances, a fine of up to NOK 5,000 may be applied.
6.3 Guests will be held financially liable for damage, intentional or accidental, to hotel property or third parties.
6.4 Smoking in rooms or hallways is prohibited. If you set off fire alarms or damage property through smoking, you will be charged for costs incurred.
6.5 Only registered guests are permitted in the room and other reserved premises.
7. Hotel Liability
7.1 The hotel is responsible for providing the booked accommodation. In rare cases where we cannot fulfill a reservation, we may offer you equivalent accommodation at another nearby hotel, at no additional cost, and will inform you as soon as possible.
7.2 The hotel is responsible for guests’ belongings only in cases of negligence or intentional damage on our part.
7.3 If you wish to leave valuables with us, please request safe‑keeping. The hotel reserves the right to refuse.
8. Force Majeure
Events beyond our reasonable control (strikes, fire, natural disasters, etc.) may free both parties from liability. In such cases, the hotel may cancel or alter a booking without compensation.
9. Jurisdiction & Governing Law
These Terms & Conditions are governed by Norwegian law. Any dispute arising from a booking will be resolved under the jurisdiction where Canyon Hotell is located, unless mandatory consumer‑law rules apply otherwise.
